Determining Liability

How is liability determined?

CGU work in consultation with you to determine liability quickly and then assess an injured worker's compensation entitlement for weekly benefits, medical and other expenses. We undertake a thorough review of all information prior to determining initial liability and then work to establish the right claims management strategies.

On receipt of a valid claim, CGU will contact you within five working days to discuss the circumstances of your employee’s injury including:

• how the injury occurred
• whether your employee has lost time from work as a result of their injury
• whether their employment was a contributing factor to the claimed injury
• whether there are return to work opportunities
• if you need any assistance during the claims management process.