The information that we collect when you use our online facilities depends on the tasks you undertake. We will explore some of these tasks below.
Browsing this website
When you browse this website, we collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of the website. This general information includes:
- the number of users visiting this website and the number of pages viewed;
- the date, time and duration of visits; and
- the path taken through this website.
This information will not identify you and we will not combine it with any information in a way which can identify you.
CGU Quotation Services
When you obtain an online premium estimate or quote for any of our products or services, we give you the option of doing so anonymously and without providing any personal information. However, you should note that if you take this option, we will be unable to contact you about it.
Applying for a product or service or making a payment
When you apply for any of our products or services online, you will need to provide some personal information. The online application form will explain the purposes for which we collect, use and disclose your information.
When paying for a product or service online, we only require your policy number and payment details. We use a recognised payment service provider to process any insurance payments you make using this website. This service provider is committed to protecting your personal information on our behalf.
Enquiries, emails and email forms
To send an email to us, or to make an enquiry online, you will need to complete an email form available on this website. Many of our online forms ask for a limited amount of personal information for contact purposes, such as an email address or telephone number. You have the choice of whether or not to provide additional personal information. Information provided to us through these forms will be used solely for the purpose for which it was collected and will not be used for any other purpose, unless you provide us consent to do so.
When you visit this website you may be invited to participate in an online survey, which will appear as a pop-up window. Participation in any surveys is voluntary, and although we will generally not ask you for your name, we may ask you to provide information such as your age, sex and income. The purpose for collecting information will vary depending on the survey and will be advised to you at the time of the survey. We will not use your information for any other purpose other than that stipulated in the survey.