Our assessing teams work to complete your claims assessment as soon as possible, we generally work to complete motor assessments within a 24 hour period, so that you receive timely and quality service.
CGU has consistent, straightforward national processes for claims assessing and repairs, making it easier for you to navigate through the claims process.
Efficient motor assessing and repair process
You will be able to arrange your motor repair appointment at the time you receive the quote from the repairer – this will help reduce the assessing and repair process and ensure that the repair work is planned for a time that suits you.
CGU will telephone you after we authorise their quote, so you can confirm the repair booking with your chosen repairer.
For all motor assessing queries you can talk with your intermediary or contact CGU on 1300 503 431 from 8.00am to 6.00pm (SA & Vic time) Monday – Friday.