Why use CGU’s preferred supplier network?
CGU's preferred suppliers adhere to strict quality and customer service requirements. You can save time and avoid the hassle of obtaining quotes for replacement goods or organising tradesmen by taking advantage of CGU’s preferred supplier network. Our extensive network can provide you with prompt attention at a time convenient to you.
The benefits of using a CGU Preferred Supplier:
Professional and compliant
Each of our preferred suppliers has been through an extensive selection process ensuring they are thoroughly professional, deliver work to the highest standard, and combine it with outstanding customer service. These businesses are compliant with all relevant regulatory regulations and are measured against strict performance criteria including timeliness and customer satisfaction.
Guaranteed workmanship
One of the major reasons for using one of our preferred suppliers is because we can guarantee the quality of their workmanship whereas we cannot guarantee the quality of workmanship of other suppliers.
Using local suppliers
Our supplier network spans across Australia, giving all CGU policyholders convenient access. CGU supports local communities and local relationships. Many of these network suppliers are in, or close to, your local area.
Can I choose my own service provider?
Yes, you can choose your own service supplier. If you want to use your local supplier for repairs and their quote is considered fair and reasonable, you can use their services.
However, as they are not part of our supplier network and we have not performed a reference check on the company, we cannot guarantee the quality of workmanship or compliance with appropriate regulations. We advise that you speak with CGU prior to commencing any repair or replacement work so that we can ensure that your quote is fair and reasonable, it will reinstate you back to your position prior to the claim and that you will be reimbursed for any costs you incur.
For more details on our preferred supplier network, please speak to your intermediary or claims consultant.