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CGU Preferred Partners and Suppliers

CGU gives you access to an extensive preferred supplier network
in order to help you settle your claim quickly and to the highest quality.

Claims Assessing and Repair Services

CGU’s claims assessing services

CGU have a specialised national Claims Assessment Team, who is responsible for managing both our motor and home claim assessments. We have professionally trained internal assessors and also work with a range of external assessing providers across all states to ensure we maintain satisfactory customer service.

At the time of lodgement our Claims Consultants will be able to advise you of the claims assessment process for your specific claim.

Our commitment to timely and quality service
Our assessing teams work to complete your claims assessment as soon as possible, we generally work to complete motor assessments within a 24 hour period, so that you receive timely and quality service.

CGU has consistent, straightforward national processes for claims assessing and repairs, making it easier for you to navigate through the claims process.

Efficient motor assessing and repair process
You will be able to arrange your motor repair appointment at the time you receive the quote from the repairer – this will help reduce the assessing and repair process and ensure that the repair work is planned for a time that suits you.

CGU will telephone you after we authorise their quote, so you can confirm the repair booking with your chosen repairer.

For all motor assessing queries you can talk with your intermediary or contact CGU on 1300 503 431 from 8.00am to 6.00pm (SA & Vic time) Monday – Friday.

Why use CGU’s preferred supplier network?

CGU's preferred suppliers adhere to strict quality and customer service requirements. You can save time and avoid the hassle of obtaining quotes for replacement goods or organising tradesmen by taking advantage of CGU’s preferred supplier network. Our extensive network can provide you with prompt attention at a time convenient to you.

The benefits of using a CGU Preferred Supplier:

Professional and compliant
Each of our preferred suppliers has been through an extensive selection process ensuring they are thoroughly professional, deliver work to the highest standard, and combine it with outstanding customer service. These businesses are compliant with all relevant regulatory regulations and are measured against strict performance criteria including timeliness and customer satisfaction.
Guaranteed workmanship
One of the major reasons for using one of our preferred suppliers is because we can guarantee the quality of their workmanship whereas we cannot guarantee the quality of workmanship of other suppliers.
Using local suppliers
Our supplier network spans across Australia, giving all CGU policyholders convenient access. CGU supports local communities and local relationships. Many of these network suppliers are in, or close to, your local area.

Can I choose my own service provider?

Yes, you can choose your own service supplier. If you want to use your local supplier for repairs and their quote is considered fair and reasonable, you can use their services.

However, as they are not part of our supplier network and we have not performed a reference check on the company, we cannot guarantee the quality of workmanship or compliance with appropriate regulations. We advise that you speak with CGU prior to commencing any repair or replacement work so that we can ensure that your quote is fair and reasonable, it will reinstate you back to your position prior to the claim and that you will be reimbursed for any costs you incur.

For more details on our preferred supplier network, please speak to your intermediary or claims consultant.

 

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