Our Claims division

Our Claims team strives to deliver an outstanding claims experience to our intermediaries and customers.

We have a strong commitment to delivering on CGU’s reputation in the community by supporting our customers in their time of need. Our Claims business unit is currently undergoing a period of business transformation to enable us to deliver market-leading, efficient claims processes and outcomes.

CGU's Claims team provide management services for CGU nationally across personal, commercial and liability lines of insurance. This includes supporting the CGU business by lodging, processing and paying claims, finding appropriate suppliers and managing recoveries.

If you are passionate about customer service and enjoy accountability, our friendly Claims team offers recognition for your efforts, a flexible working environment and will support you to develop and achieve in your chosen career.